Refund Policy

We respect you, and your trust matters to us.

Returns within 15 days

If you are not satisfied, you can return any unopened product within 15 days of delivery for a full refund.

Opened products

CoalCare is a personal wellness product. For hygiene and safety reasons, opened packs cannot be returned.

Damaged, tampered or wrong items

If your order arrives damaged, tampered with, or is not what you ordered, contact us within 48 hours of delivery with a photo of the parcel. We will replace it or refund you in full, even if it has been opened.

How to request a return

Write to our support email or call our support number with your order number. Our team will arrange a pickup where available.

Refund timeline

Prepaid orders are refunded to the original payment method within 5–7 working days after we receive the return. For COD orders, we refund to your bank account or UPI ID.